Customer Care Representative

Location: Irvine, CA 92606

Schedule: Onsite | Monday-Friday, 8:00 AM-5:00 PM

TEMP TO HIRE

$24/HOUR

About the Opportunity

Our client is seeking a Customer Care Representative to join their team. This is an excellent entry point into a large corporate environment for candidates who enjoy solving problems, communicating with customers, and working collaboratively. Full training is provided-automotive experience not required.

Responsibilities

• Communicate with dealerships, vehicle owners, and third parties by phone and email to resolve customer concerns.
• Document all interactions and case details in the CRM system.
• Research warranties, policies, and customer programs to ensure accurate and compliant resolutions.
• Partner with team members and leadership to meet department goals and support ongoing projects.

Requirements

• Bachelor's degree
• Strong written and verbal communication
• Problem-solving and critical thinking skills
• Excellent time-management and organization
• Proficiency in Microsoft Office (Outlook & Excel)
• Ability to type 65+ WPM
• Customer-facing or office experience preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.